Browse FAQ by categories
- Our natural gas tariffs
- General information on natural gas
- Natural gas availability
- Gas connection
- Switching from oil to natural gas
- What do I need to do if I am moving home?
- When I move, do I have to take over the previous tenant’s contract?
- When will I receive my bill?
- Can I view my bill online?
- How can I read my annual gas bill correctly?
- How are my monthly advances calculated?
- How will I find out about price changes?
- I would like to change my payment method
- Who can I contact if I have a question related to my bill?
- I have a complaint
- What is a smart meter?
- What are the advantages of a smart meter?
- What data from my smart meter is displayed in the customer portal?
- My meter is defective. What can I do?
- Where can I find the meter number and the meter reading?
- Who is responsible for installing the meter?
- Natural gas
- Electricity
- Concluding or ending a contract
- Moving
- Manage my contract and my consumption
- Billing and payments
- Meters
- Emergencies and technical support
- Sustainability
Natural gas
Concluding or ending a contract
Moving
Manage my contract and my consumption
Billing and payments
Meters
Emergencies and technical support
Smell gas or spotted a leak?Find out more on what to do in a gas emergency
Follow this emergency safety advice
A question or an issue?If despite our efforts you have a question or an issue, please get in touch with our customer support.
Write us an e-mail
You prefer to speak to one of our advisors?In our service centre in Esch-sur-Alzette or via phone, our support team will answer your questions (Monday to Friday from 8.00 am to 12 pm
and from 1.30 pm to 5 pm).Call us
