Step-by-step guide to your network connection

You can use our Gas connection contact form to request that your building be connected to our natural gas distribution network. Send us the completed form, together with the necessary documents for your request, by email or by post. You can also use our online form. Consult our FAQs for help filling out your request. Once your request has been processed, you will receive a letter to make an appointment with SUDenergie on site.

During an on-site appointment, we will survey the premises and provide you with instructions on any work that may need to be performed beforehand (e.g. trench for the connection line or opening in a wall).

You are responsible for the trench between the natural gas distribution network and the connection point for your building. The necessary permits for carrying out work on public property must be obtained before the work begins. SUDenergie will connect you to the natural gas distribution network at the time agreed with your contractor.

You will receive a quote estimating the costs of connecting to the natural gas network. By signing the “Conditions Particulières du Contrat de raccordement” (Special Connection Contract Conditions), you give us the order to carry out the connection work.

Before starting the installation work in your building, we ask that you fill out the “Application for commissioning of an installation” form and the Alugaz “Notification of work on a gas installation” form together with your installer.

The gas installation may only be carried out by an approved installer. You can find a list of approved installers in Luxembourg here.

After certifying and checking the conformity of the natural gas installation, SUDenergie installs the meter. We will arrange an appointment with you to do so.

Once your meter has been installed, you will receive a bill for the installation costs and the network usage contract, which you must return to SUDenergie as soon as possible.

The installation work is complete.